How to make "Resolution code" and "Resolution notes" of Incident form NOT mandatory?

[Aki17]

Could someone tell me how to make "Resolution code" and "Resolution notes" of the Incident form NOT mandatory?

I checked the UI Policies, but could not find the policy for that rule.

Best Regards,

[Community Alums]

It would be in one of two places.

1. The dictionary entry for either field
2. A UI policy

[Sumit Kumar]

Hi Aki,

Please check Data Policy "Make close info mandatory when resolved or closed" which sets the fields mandatory. Hope it will help.

Regards

Sumit Kumar

[JennyHu · Accepted solution]

Out of the box, there are two places where the system makes the "Resolution code" and "Resolution notes" mandatory on incident resolution/closure:

1. A Data Policy "Make close info mandatory when resolved or closed".
2. A Client Script "(BP) Close Mandatory on Close or Resolve" that ensures that resolution code and resolution notes are mandatory onSubmit.

Inactivate these two and see if it works for you.

[Aki17]

Hi Jenny,

I could make "Resolution code" and "Resolution notes" of Incident form NOT mandatory by setting the 2 places as Inactive.

Thank you,

Aki