How to make "Resolution code" and "Resolution notes" of Incident form NOT mandatory?

[Aki17]

Could someone tell me how to make "Resolution code" and "Resolution notes" of the Incident form NOT mandatory?

I checked the UI Policies, but could not find the policy for that rule.

Best Regards,

[luis vidal]

I don't know if it was due to the update but in my case a Client Script appeared with the following name “Validation Resolution Information (Case)”. I leave it in case it helps someone😁

[Sagar Pagar]

Hi Aki,

To make "Resolution code" and "Resolution notes" of the Incident form mandatory.

There is OOTB data policy defined.

search with text : Make close info mandatory when resolved or closed.

regards,

Sagar.

[Ankur Bawiskar]

Hi Aki,

out of the box this ui policy does this

Name - "Show close code and notes if closed or resolved"

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ashutosh Munot1]

Hi,

They are only mandatory when the state changes to Resolve or closed.

So do you want this to be done in this state. Not a good idea.

If they are mandatory in other state then i can understand.

Thanks,
Ashutosh

[Community Alums]

. when the user clicks on the Resolve button, Resolution Notes and code both are mandatory. how this is happening? ReplyReply allForward