how to make read only fields to certain role users using UI policy ?

[String]

Hi Team ,

Am trying to make read only fields in incident for agent role users ,But I can't  find  any option for roles in UI policy 

Please guide me 

[Prince Arora · Accepted solution]

@String 

This scenario is best handled with the help of ACLs instead of UI policy, but still if you want to make read only with script you can create a new client script "on load" on the incident table and try below mentioned script(Not tested):

if(g_user.hasRole("ROLE") ) {
	 var fields = g_form.getEditableFields();
         for (var x = 0; x < fields.length; x++) {
           g_form.setReadOnly(fields[x], true);
         }
	}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Upsilon]

Hi, 

You cannot do it by UI Policy but you can do it by onLoad client script 

if(gs.hasRole('role1,role2')) {// set readonly your field}
else  {// set editable your field}

but isn't it better to do this kind of things by acl. It's more suitable and ensure that users cannot edit the field in the lists

Regards

[Prince Arora · Accepted solution]

@String 

This scenario is best handled with the help of ACLs instead of UI policy, but still if you want to make read only with script you can create a new client script "on load" on the incident table and try below mentioned script(Not tested):

if(g_user.hasRole("ROLE") ) {
	 var fields = g_form.getEditableFields();
         for (var x = 0; x < fields.length; x++) {
           g_form.setReadOnly(fields[x], true);
         }
	}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Prince Arora · Accepted solution]

@String 

I have seen you marked my answer helpful!

Please Accept the solution if it has answered your query, it would be helpful for future readers too

[Mehta]

As per best practice it should be through ACls, but if want to achieve it you can use Onload Client Script and use the below sample code : 

if(g_user.hasRoleExactly('itil'))
{
g_form.setReadOnly('fieldName1', true);
g_form.setReadOnly('fieldName2', true);
g_form.setReadOnly('fieldName3', true);
}