how to make read only fields to certain role users using UI policy ?

[String]

Hi Team ,

Am trying to make read only fields in incident for agent role users ,But I can't  find  any option for roles in UI policy 

Please guide me 

[Prince Arora · Accepted solution]

@String 

This scenario is best handled with the help of ACLs instead of UI policy, but still if you want to make read only with script you can create a new client script "on load" on the incident table and try below mentioned script(Not tested):

if(g_user.hasRole("ROLE") ) {
	 var fields = g_form.getEditableFields();
         for (var x = 0; x < fields.length; x++) {
           g_form.setReadOnly(fields[x], true);
         }
	}

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Rahul Kumar17]

hi @String ,

To make a field read-only for a specific role in ServiceNow, you can use a combination of UI Policies and Access Control. Here are the steps to achieve this:

1. Go to the form view of the Incident table.
2. Click on the gear icon in the top-right corner and select "Configure > Form Layout".
3. Drag and drop the field(s) you want to make read-only to the "Additional actions" section.
4. Click on the field you want to make read-only and note the "Variable name" in the right-hand side pane.
5. Go to "System Security > Access Control > Roles" and open the Agent role.
6. Create a new record in the "Read" column for the Incident table.
7. In the "Conditions" section, add the condition "Variable name" "is" "sys_read_only".
8. Save the record.
9. Go to "System Definition > UI Properties" and create a new UI Policy for the Incident table.
10. Set the "UI Policy" condition to "true".
11. Add an action to set the read-only field(s) to "true".
12. In the "Advanced" section of the action, add the condition "Current > Role" "is" "agent".
13. Save the UI Policy.

Now, when an Agent user views the Incident form, the specified field(s) will be read-only.

Thanks,

Rahul Kumar