How to make Resolution code mandatory if a specific category is selected?

[Jesus Nava]

Hello experts, please I need your guidance, I'm working with the case form for CSM, I was asked to add more categories to the "category" field

the idea is that when the user selects a specific category in this case called "ServiceDesk", and tries to close the case, the "Resolution code" becomes mandatory, just for that category, not for the rest(there are other 5 ). The issue I have is that I created a UI policy, to make it mandatory when the category is "ServiceDesk"

but at the time I use the UI action OOB called "close case" it does not make the field mandatory.

If I remove the condition "state" in thr UI policy, everytime I want to save the record, it asks for the mandatory field.

How can I make it work so that only when categoty "servicedesk" is selected the "resolution code" becomes mandatory?

Thank you

[SatyakiBose]

Hello @Jesus Nava 

Why are you adding a condition for State is Closed in the UI Policy.

The UI action - Close Case is supposed to change the state to closed.

I believe the UI policy is configured incorrectly.

Simply adding a condition, Category is ABC in the condition, and the setting the UI policy action to make the resolution code field mandatory will do the job.

[Jesus Nava]

Thank you all, here is the solution of my issue:

1. I made a copy of the OnLoad client script that sets this fields mandatory.

2.Using the copy, I added the condition if the category was ServiceDesk to make the field "Resolution code" mandatory.

3. Deactivated the OOB client script.

and that worked,

Thank you!