We've using our Service-Now instance for external customer support and need to be able to have non-users emails populate the Watch List field directly from an allowed inbound customer email.Anyone have any experience with doing this without adding th...
I have made a UI action button which changes the status of a record, then saves the record. Unfortunately any validations that should occur on save do not happen and we have a record with required fields not filled out that are not being reported on....
I just want to make sure I have this concept right. Regardless of what is in the "Email Template" field on an Email Notification form, if I have something in the "Subject" and(or?) the "Message" fields, that template is overridden and the Subject/Mes...
We use the work notes field for communication. When entering links it does not format it in HTML. I know you can add HTML tags, but has anyone else had this issue?Need to retain the journal type field and have automatic HTML formatting.
With the release of Winter 2010, I would like to know if it is possible to backup and restore an update set that is in progress.Our Dev environment is in need of a fresh clone, however I have several update sets in various stages of development. Usin...
Is it possible to set the level of a log entry to Warning, Error, or Information? I see logs being created by the system with the levels being set, but I do not see an option to use the gs.log() function to set the level. Is this possible? I'm curren...
I would like to create a UI action on Incident Form which pops up another window (a list of incidents) filtering for certain incidents. My UI action is the following: function showWithSameStation() { var query = 'u_station='+g_form.getValue('u...
Hello Everyone,Can someone please tell me how to get the sys_id of the email notification in the message field.Currently when I use current.sys_id in the message field,it gives me the sysId of the record on which the event has been triggered.I can ge...
Has anyone done this? Thanks in advance.
Hi guys,I have been playing around with the Mobile view and have customised some of the Mobile Applications and modules.I noticed a few things amiss when I have personalised an incident form:- HTML fields (that contain a WYSIWYG editor) are not rende...
Hello AllFor reporting purposes we want to use a business rule to populate a filter.Unfortunately we can't get it to work. This is what's happening: We have created the following global business rule (client callable): function testFilter() { return ...
Can someone please confrim or deny the fact that the name of a script include/GlideAjax must start with a capital letter?I've been trying to get the below GlideAjax to work for a while now and just discovered this fact//script include name = Asdfvar ...
I have been struggling to implement a solution for dynamically loading views for Incident records. The qualifier is basically the URI/URL.New RecordsView: NewExisting Records+After clicking save on a new recordView: DefaultWithin the CMSView: essAny ...
I have just started using GlideRecords in the last week or so and am loving the. A question I have is how to query project tasks based on parent. This is what I am attempting but it is not working... This is just an example however I will be doing up...
Hi all,I know that out of the box Service-Now only allows users with the admin role to impersonate other users. We are running domain separated and have "admins" in each domain (without the actual admin role) that we would like to be able to imperson...
