How to make variable mandatory upon closing SCTASK

[Al-jhon]

Hello All,

Currently we ar using this script to make a variable mandatory upon closing SCTASK.

function onSubmit() {


//Type appropriate comment here, and begin script below
if(g_form.getValue('state') == 3){//Closed Complete
if((g_form.getValue('what_needs_to_be_changed') == 'Name') && (g_form.getValue('short_description') == 'Update Account Details: Fulfill Request')){//to make this variable mandatory when only this task closes


g_form.setMandatory('new_userid', true); //set the variable for new user form mandatory
var newUserid = g_form.getValue('new_userid');
var newID = newUserid.trim();
g_form.setValue('new_userid', newID);

g_form.setMandatory('new_cn', true); //set the variable for new user form mandatory
var newCN = g_form.getValue('new_cn');
var newCN2 = newCN.trim();
g_form.setValue('new_cn', newCN2);


if(g_form.getValue('new_userid') == '' || ('new_cn') == ''){ //if new user form is empty or blank it will give error message
alert('Please input the New Userid and CN');
return false;
}
}
}
}

but we have a problem on the short description, if the requestor/opened by user language is not english the script will return false since we set it in english. 


If i will set the RITM "stage" as condition, how would i do that?

tried to change the line here to:

if((g_form.getValue('what_needs_to_be_changed') == 'Name') && (g_form.getValue('stage') == 'Fulfillment')){//to make this variable mandatory when only this task closes

but didn't work 😞


Please help ^__^

[Ahmmed Ali · Accepted solution]

Hello,

Are the fields new_userid, new_cn and what_needs_to_be_changed the catalog task table fields for catalog item variables. I think those are catalog item variables and if yes, then you need to read their value as g_form.getValue("variables.VARIABLE_NAME"). ex: g_form.getValue("variables.new_userid").

Regarding short description language issue, you can create a display business rule on SCTASK table and add requested item's stage value to the g_scratchpad. Then in your client script, you can use same g_scratchpad value in the condition.

This video provides details example about g_scratchpad usage How To Use g_scratchpad in ServiceNow | ServiceNow Training Videos - YouTube

Thank you,

Ali

[Al-jhon]

Hello @Ahmmed Ali , im trying to create script include and the data passing is null.

can you please take a look on my codes and check?

Script Includes:

Catalog client script:

the addinfomessage gives me null value.

[Ahmmed Ali · Accepted solution]

Hello @Al-jhon 

Couple of updates needed on client script:

1. uncheck the "Applies on requested item" field

2. in script include, you are reading request_item sys_id with parameter as sysparm_item. so in client script you need to pass value in that parameter. Update line 8 of client script as below:

gStage.addParam("sysparm_item",g_form.getValue("request_item"));

Thank you,

Ali

[Al-jhon]

@Ahmmed Ali you're the man! 🙂 Thank you so much!

[Al-jhon]

Hello @Ahmmed Ali 

I have a little problem with my recent code:

the return false; is not working. Closing task still proceeds but it makes the variables mandatory and the alert displays. 

where should i put the return false; line to avoid closing the SCTASK?

[Al-jhon]

Hello @Ankur Bawiskar 

Do you have solution for this?

I can't prevent form to submit with GlideAjax. check my code....



function onSubmit() {
//Type appropriate comment here, and begin script below




var gStage = new GlideAjax('VSHMandatoryVariablesAJAX');

gStage.addParam('sysparm_name', 'getStage');
gStage.addParam('sysparm_item', g_form.getValue('request_item'));
gStage.getXML(_response);



function _response(response){
var answer = response.responseXML.documentElement.getAttribute('answer');
alert(answer);


if(g_form.getValue('state') == 3){//close complete

if((g_form.getValue('what_needs_to_be_changed') == 'Name') && (answer == 'fulfillment')){
if((g_form.getValue('new_userid') == "") && ('new_cn') == ""){//if new user form is empty or blank it will give error message

g_form.setMandatory('new_userid', true); //set the variable for new user form mandatory
g_form.setMandatory('new_cn', true); //set the variable for new user form mandatory

alert('Please input the New Userid and CN');
return false;

}
}
}
}
}