How to manage subscription license usage in ServiceNow
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07-15-2025 12:14 AM
Hi Folks,
Do you have any idea to mange subscription-based licenses in ServiceNow? To have clear start date and end date when assign / revoke license asset to users.
- When assign license to user, the state/substate would set 'In use / Assigned', and set the 'Assigned to' with user's name;
- When revoke license from user, the state / substate would set 'In stock / Available', and the 'Assigned to' would be cleared.
Do we have some existed function / module to meet this requirement? Or any suggestion for the customization. Thank you
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07-15-2025 01:33 AM
Have you checked SAM/HAM?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-15-2025 07:25 PM
Thanks @Mark Manders for your suggestion. Our instance not activated Discovery, and not used SAM at the moment.
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07-15-2025 02:19 AM
Hi @gao
I’m not 100% sure, but you can check the HAM/SAM process decks in Now Create — you might get some useful ideas from there.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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07-15-2025 07:29 PM
Thanks @Dr Atul G- LNG . I checked the link and read the document carefully, meanwhile I also install SAM and HAM in PDI, but not find the direct solution we needed.
Our instance not activated Discovery, and not used SAM at the moment. Maybe have a customized table is an option for us, to trigger the usage data when Assign/Revoke software asset to users.
