Walkup Schedule Appointment booking slots are not getting updated as per timezone

[Akansha Gupta]

Hi All,

we have got a requirement where we need to show the schedule appointment slots as per end user timezone.

Example : If Indian(IST) user login, it would show booking slots as 9AM -10AM and for London user it should show 4:30 AM-5:30 PM.

After doing the required configuration, the timezone is getting updated on the booking pop-up window but timings remain same:

Can someone please help me in understanding how to achieve it? 

Thanks

Akansha Gupta 

[GlideFather]

Hi @Akansha Gupta

I would expect this to be working OOTB

Can you verify from two users one IST and one London time and to check from their perspective?

[Akansha Gupta]

Hi @GlideFather - Thanks for your response!

I already tried checking this and shared the screenshot on main post where i where I impersonated from 2 users one from Hong Kong time zone and another in London timezone. Though for both of the users, the time zone is changing in booking slot pop-up window but booking time slots are coming as same.

[GlideFather]

@Akansha Gupta one more shot.. does the appointment booking contain a location?

If so, ensure that the particular Location [cmn_location] has defined time zone:

Please, let me know if that helped

[GlideFather]

Hi @Akansha Gupta,

have you had chance to review the Location records and their timezone being populated?

If empty, then it most likely inherit the system default value, that is why it is the same for both users.

Please check this and let me know how it goes