How to manage subscription license usage in ServiceNow

[gao]

Hi Folks,

Do you have any idea to mange subscription-based licenses in ServiceNow? To have clear start date and end date when assign / revoke license asset to users. 

- When assign license to user, the state/substate would set 'In use / Assigned', and set the 'Assigned to' with user's name;

- When revoke license from user, the state / substate would set 'In stock / Available', and the 'Assigned to' would be cleared.

Do we have some existed function / module to meet this requirement? Or any suggestion for the customization. Thank you

[Mark Manders]

Have you checked SAM/HAM?

[gao]

Thanks @Mark Manders for your suggestion. Our instance not activated Discovery, and not used SAM at the moment. 

[Dr Atul G- LNG]

Hi @gao 

I’m not 100% sure, but you can check the HAM/SAM process decks in Now Create — you might get some useful ideas from there.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/software-asset-ma...

[gao]

Thanks @Dr Atul G- LNG . I checked the link and read the document carefully, meanwhile I also install SAM and HAM in PDI, but not find the direct solution we needed. 

Our instance not activated Discovery, and not used SAM at the moment.  Maybe have a customized table is an option for us, to trigger the usage data when Assign/Revoke software asset to users.