How to map a portal variable to a field in request

Jon M3 · ‎10-26-2018

I am trying to figure out how to take a variable on my Portal and map it to a field in a Request.

SanjivMeher · ‎10-26-2018

Add this to your workflow run script of Requested Item and it should work

var request = new GlideRecord('sc_request');

if (request.get(current.request)) {

request.requested_for = current.variables.u_requested_for;
request.short_description = current.variables.<your_variable_name>;
request.update();

}

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SanjivMeher · ‎10-26-2018

Can you post the script you used?

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Jon M3 · ‎10-31-2018

var request = new GlideRecord('sc_request');

if (request.get(current.request)) {

request.requested_for = current.variables.u_requested_for;
request.short_description = current.variables.u_access_list;
request.update();

}

SanjivMeher · ‎10-31-2018

Ok . Cool. Confirm this workflow is running on Requested Item.

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Jon M3 · ‎10-31-2018

As it turns out the issue is that it is putting to person who created the request in as Requested For and there is a separate field that holds that information. They could be the same person but a manager could put in a request for someone else and it is that persons name that I want to show in Requested For. Sorry - my previous explanation was not clear.