how to map attachment from case to incident

Srinivasu2
Tera Contributor

‎03-18-2024 06:00 AM

Hi Community,

 

how to map attachment from case to incident

 

Thanks,

Srinivasu

 

0 Helpfuls
  • 292 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-18-2024 06:06 AM

Hi @Srinivasu2 

 

https://www.servicenow.com/community/developer-forum/how-to-copy-attachments-from-case-to-incident-a...

 

https://www.servicenow.com/community/developer-forum/copy-attachments-to-case-to-incident-and-vice-v...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Maddysunil
Kilo Sage

‎03-18-2024 06:09 AM

@Srinivasu2 

Please check below link can help you:

https://www.servicenow.com/community/developer-forum/how-to-copy-attachments-from-case-to-incident-a... 

 

https://www.servicenow.com/community/itsm-articles/copying-attachment-from-one-record-to-another-rec... 

 

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Thanks

0 Helpfuls

Harish KM
Kilo Patron
Kilo Patron

‎03-18-2024 06:12 AM

Hi @Srinivasu2 you can also achieve this with no code with help of copy attachment action in flow designer.  Refer below

https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/flow-designer/reference/copy...

Regards
Harish
0 Helpfuls