How to measure performance of the Instance

[sunny13]

Hi Guys,

Is there a module that could measure the performance of the Instance ? i often get to hear from customers that they face perfomance issue i'm not really sure if i could help them with logs which says this is where the fluctuation happens.

[Uncle Rob]

There's https://<instancename>.service-now.com/stats.do, and then there's also the System Diagnostics homepage.

Its not in the instance directly, but if you log into hi for your company, you can also see the "Real Availability" page.

[Midhun1]

Type stats in the navigator then you will get the information about the instance

[sunny13]

Hi Midhun,

Stats just give me the system information , i was looking for some logs .

for eg : i would like to see a log for 29/4/2016 when most of the users faced perfomance issue.

[JusCuz]

Another good indicator of individual performance is on any form within ServiceNow itself. This indicates where your delay was in opening the form, in this instance you see it took over 3 seconds of server time processing this form. I say this is useful because almost all of the time when a user is complaining of performance, the issue is the browser timer you see below, meaning it's a problem on the pc, not necessarily with ServiceNow itself.

Here's link to ServiceNow's wiki on performance troubleshooting as well: Troubleshooting Performance - ServiceNow Wiki