How to modify the Service Portal Logout URL?

richelle_pivec · ‎07-01-2021

When I am logged into the Service Portal and click on the menu drop-down to logout, the URL that it takes me to is not valid and it refreshes to the homepage of the Service Portal. It looks like the user is still logged in, but the next action they take will give them a pop-up message telling them they are not logged in. And then they will be redirected back to the Login screen.

I have found the spot in my cloned Theme where it references the Portal Logout, but I have no idea how it works and why it is redirecting to "nmh" and not "nmh_landing."

This URL needs to go to "nmh_landing." "nmh" is the url suffix of the portal, but "nmh_landing" is the url of the login page.

@Allen A, if you have a moment, I know you're an expert on these things...

Thanks,

Richelle

palanikumar · ‎07-01-2021

Hi,

Are you using SSO for authentication? in that case check the External logout redirect of your identity provider.

If not, then refer System Definition > Installation Exits. This list has logoutRedirect script. Check whether this is updated.

Thank you,

Palani

Thank you,
Palani

View solution in original post

Allen Andreas · ‎07-02-2021

Hi,

Sorry, didn't see this until now. Glad you got the help you needed 🙂

Awesome work all!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!