How to modify Ticket Fields widget in Service Portal?

[Priyanka Gupta]

Hi Community,

I have a situation where I need to modify the Ticket Fields widget to include a hyperlink to an Incident. Here's an image that explains what I am looking to achieve -

I want to make the Incident No (highlighted in the image with red) a hyperlink, so that when an itil user clicks on the Incident no, the user gets redirected to the incident.

Catch - This hyperlink should only appear for the itil user and rest of the users should see the widget as is.

I know Form widget is one way of showing the related Incident record on the same page but I have no way of limiting its visibility to itil users alone.

Any leads would be helpful.

Thank you,

Priyanka

[Ron Blumshtein1]

hi everyone...

managed to solve this.

for dynamic sys_id just use :

sys_id={{data.sys_id}}

in your href

[weikiat_guaz]

Hi, 

Yes, You are right. So now with this method, you can add more parameter to the URL if you have more complicated condition in future.

*ps: if my previous answer contribute to your solution, please help to mark as helpful or answered.

Thanks