How to monitor CRUD operations in ServiceNow

[poojaverma]

Hello All,

As per a product requirement in my company, I want to monitor the CRUD operations on various tables in service now. Is there any way to do this apart from the email notification mechanism?

Thanks,

Pooja

[Anurag Tripathi]

That capability is there in SN, as Kalai correctly suggested that you can use SN to generate SOAP/REST messages to send the data.

And the CRUD operations can be captured using BR.

Does that answer your question??

[poojaverma]

Thanks Anurag.

[poojaverma]

I explored further and found that the outbound SOAP/REST messages are used to invoke a web-service outside SN. But I don't have to call an external web-service, rather I want that the alert/message generated by SN could be read over a connection from a java program.

[Kalaiarasan Pus]

that could be used to send data too to a end point ...

[poojaverma]

Can you please explain it or point me to some link with an example? I searched on SN wiki but couldn't find anything in this regard. And as I am new to SN, so may have missed something important.

Also, is there a way to monitor the events table - u_event_management_table1 through some webservice call? I mean some web-service that I can call periodically to check the updates in this table? I checked the get operations, but they would return the entire table, not just the changes that happened after a previous call, right?