How to move attachment from Subprod to prod

caffry
Kilo Guru

‎01-20-2023 02:36 AM - edited ‎01-20-2023 02:36 AM

I need to move an attachment from one instance to other . What is the best approach on doing this..

I m not able to move via XML. If i move it.. the file is broken

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Omkar Kumbhar
Mega Sage
Mega Sage
In response to caffry

‎01-20-2023 04:00 AM

@caffry Yep correct, You need to import XML from attachment table itself to Prod. As in update set that attachment record not captured. Please check with someone who has access to prod to move the attachment.

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Timothy F1
Tera Guru
In response to Omkar Kumbhar

‎06-05-2024 07:47 AM - edited ‎06-05-2024 07:49 AM

When you just export the sys_attachment file, it doesn't have actual underlying binary file that contains the image, audio, pdf, video, etc. Someone with access needs to export both the sys_attachment file and the related sys_attachment_doc file. More info here: https://www.servicenow.com/community/developer-forum/i-want-to-move-an-attachment-from-subprod-to-a-...