How to move the state of the RITM as closed incomplete based on task state

[suuriya]

Hi Community,

I have a requirement, when the catalog task is moved to closed complete then RITM is moved to closed complete even it happens when task is moved to closed incomplete the ritm is also moved to close complete but in this case when task is moved to closed incomplete i want the state of the ritm to move it to closed incomplete.

How can we achieve this....If it is OOB can we able to change it?

Thanks in advance!!!

[Dr Atul G- LNG]

Hi @suuriya 

Please check the OOTB flow on request and you need to update the stage only but be careful these are OORTB flow. So try in pdi and then make changes. 

Also better to think from business

If total 10 task but only task 3 is incomplete and user can do work on 4tto 10 th task, do you still want to mark RITM Incomplete. 

[suuriya]

Hi @Dr Atul G- LNG ,

Thanks for replying.

But i need the changes only for particular workflow....for example name of the catalog is X and only for that catalog if the tasks are moved to closed incomplete, then ritm needs to move to closed incomplete.

Is it achievable? 

[Dr Atul G- LNG]

Hi @suuriya 

Yes do able, but need to update the conditions. Have a deep dive in OOTB and see you can make changes, but take a copy before you do changes. 

[Manoj89 · Accepted solution]

Try to add activity

Open Task activity --> Go to the bottom of the page --> click Conditions related link

Click always --> set codition "activity.result != 7" (vale of closed skipped state) 

Now add another workflow condition, name it anything, and set the condition "activity.result == 7"

Publish the workflow (ignore the warning you see) to see the additional condition added

Task Skipped	Task completed

Refer to the SN Documentation Manage workflow activity conditions (servicenow.com)