How to New message in servicenow portal Banner

nameisnani · ‎10-26-2022

I have a requirement that we need to banner in servicenow portal message is ' "People are facing difficulties using devices, the resolution team is currently on the issue, no ETA available” . How to add these could anyone please help me on this request .

@Saurav11 @Ankur Bawiskar

Nguyen Quang Tu · ‎10-26-2022

You can use Announcement to display a banner in Service Portal. Go to Service Portal -> Announcements, in here you can create your own announcement to display in Service Portal.

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Saurav11 · ‎10-26-2022

Hello,

So yes we have an announcement module which you can use. just do the below:-

Go to Announcement from Navigation:-

Then you need to create a new record in Announcement:-

Now remember in Type you have two option Widget and Banner.

Banner refers to the top of the Portal:-

While widget will display the message in the announcement widget on portal as below:-

Let me know in case of any further questions.

Please mark my answer as correct based on Impact.

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nameisnani · ‎10-26-2022

Thanks saurav it is working as excepted . TQSM