How to notify the requestor for/ end user when request is pending for approval

[Ramu8]

HI Team,

can we notify requestor for /end user with whom the approval is pending in one mail

Please advice

[Ankur Bawiskar]

@Ramu8 

you can send reminder notification to them

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[Ramu8]

hi @Ankur Bawiskar 

Thanks for quick response

could you please share steps to build  remainder notification using schedule job or any other

Thanks

[Ankur Bawiskar]

@Ramu8 

check these links

- https://www.youtube.com/watch?v=hVctTUMWIcs

- https://www.youtube.com/watch?v=zsY0JyVBPz4

If my response helped please mark it correct and close the thread so that it benefits future readers.

[PARASHURAM R]

Yes, you can send a reminder notification to both the requestor and the end user in ServiceNow when an approval is pending. To achieve this, you need to set up a notification or workflow in ServiceNow that triggers when the approval process is in a pending state
Here's a overview of how to set it up:

• Create/Modify Notification: Go to System Notification > Email > Notifications to create or modify an approval-related notification.
• Set Condition: Trigger the notification when the approval state is "Pending."
• Configure Recipients: Set the requestor’s email (${requestor.email}) and end user’s email (${assigned_to.email}) as recipients.
• Customize Content: Personalize the email with request details.
• Set Reminder (Optional): Use a Scheduled Job to send reminders at regular intervals (e.g., daily, weekly).
  Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.