How to open a Knowledge Article in a Portal Page in a new window at specific location (anchor).

Lon Landry2 · ‎06-16-2018

Howdy Community,

I can open a Knowledge Article in a new window via ServiceNow URL field (Link button).

https://XXXXX.service-now.com/kb_view.do?sysparm_article=KB0511177 #ph

Permalink Anchor

But the knowledge article opens outside of the portal.

Does anyone know how to open the article at an anchor; staying inside of a branded portal?

Abhijeet Upadhy · ‎06-16-2018

"/pgdg?id=kb_article&sys_id=sys_id of article"

//here you can get the sys_id of record by opening the knowledge table. In the search enter article number in the number field and press enter. Now right click on the article and click on copy sys_id. Recplace the"sys_id of article" with this value.

View solution in original post

Lon Landry2 · ‎06-16-2018

Does the system ID get repeated in the URL?

Abhijeet Upadhy · ‎06-16-2018

repeated means.?

Lon Landry2 · ‎06-16-2018

Pass the url as "/sp?id=kb_article&sys_id=sys_id of article"

I found the System ID of article:

Article #:
KB0511177

Sys ID:
4a0d81bfdb261b401f15f1a51d9619a7

SP:
pgdg

But I must be missing the sys_id (thought this was duplicate)

Abhijeet Upadhy · ‎06-16-2018

this should be the URL:

/pgdg?id=kb_article&sys_id=4a0d81bfdb261b401f15f1a51d9619a7

Lon Landry2 · ‎06-16-2018

Thanks so much for your help & time!