How to open multiple catalog tasks based on selection of multiple checkbox

JRY
Mega Guru

Hello Team,

I'm trying to open multiple tasks based on multiple selection of checkbox.

Example : I have Request Type : A, B, C this are all check box not drop down, here when i select A then it should create only one Catalog Task if I Select A & B then it should create two catalog task and if I select A, B & C then it should create three catalog task I have tried If condition it didn't work.

I have tried Branch Activity before If Activity it's creating Tasks but when I close all the tasks it's not ending the Workflow. as you can see below 

find_real_file.png

 

Can anyone help me where i went wrong.

 

Thanks,

JRY

1 ACCEPTED SOLUTION

As I previously said, attach the Incomplete to next activity [ Set Values ].

The world works with ServiceNow

View solution in original post

19 REPLIES 19

Hello ,

As I see much thread there will you, please check that join activity id getting completed or not.As every task need to be in a closed state to call set value activity

Also, check the condition of Set Value

it should on ritm and condition is the state is closed complete.

Please keep posted

Regards,

Yash Agrawal

Hello,

As you can see the third catalog activity is still remaining to complete,

the flow will not be complete until and unless all the catalog task activity will get completed.

Regards,

Yash Agrawal

Yes, but if i raised only one or two tasks then it will get closed only one or two right? how to skip third one task which didn't created.

 

Thanks,

JRY

DirkRedeker
Mega Sage

Hi

There are paths, where you "bypass" the "branch" activity. You need to make sure to have the "branch" activity used  in any case.

Then, it should work.

BR

Dirk

Hi Dirk,

I have add Branch for all the catalog tasks where it's getting Bypass still the flow it's moving forward after all the tasks get closed.

 

find_real_file.png

 

Thanks,

JRY