How to open/popup the KB Article Image in the Service Portal?

Sneha Rai · ‎09-07-2023

I am trying to click on article image on service portal and image should be clickable and can be opened, but Image is not opening as expected.

Please suggest some solution for this.

ahmedkhan · ‎09-07-2023

You can follow these steps:
1. Go to the source code of the article
2. Wrap the image in anchor tag

A few things to keep in mind:
The link inside the anchor should only be a relative link inside ServiceNow instance. If you want to define external link (any link that takes you outside of ServiceNow, for example, google.com), you will need to change the security settings of your instance. And this change is considered as enabling high vulnerability.