How to pass catalog item variables to email notification?

[Community Alums]

Hi all,

I have a multiple variable named on a catalog item. It is part of a variable set. Once the user  submits the order an event is fired which will send email notification to the approver to approve the requested item and workflow is also attache to this catalog item to trigger event.How do I pass this variable and its value in the notification. I tried various combinations but unable to refer it.  Any suggestions?

and how to add a custom group to in the notification since the notification is on sc_re_item, when ever the request is closed complete?

Thanks in Advance!

[Alberto Consonn]

Hi,

check here, it works:

https://community.servicenow.com/community?id=community_question&sys_id=5c4503addbd8dbc01dcaf3231f96...

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Alberto Consonn]

Did this solve your question? Or do we need to follow-up on this?

If I have answered your question, please mark my response as correct in order to close the thread.

Thank you

Cheers
Alberto