Hello everybody,
I am having a problem transferring parameters (extra-params) in Agent Assist.
Specifically, the issue is as follows:
I am in a VTB_TASK data record and click on “Request” in Agent Assist for a catalogue item.
The extra parameters are not transferred here.
If I do the same thing from a case or incident data record, the extra parameters are transferred correctly.
How can I ensure that they are also transferred from a VTB task data record?
Many thanks
