How to place MultiRow Variable set (MRVS) on Incident by submitting Record Producer
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11-22-2022 05:17 AM
In a record producer I have MRVS that needs to placed on Incident form . How we can manage MRVS on Incident form.
Thank You
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11-22-2022 05:20 AM
It will be visible under variable editor section on incident form with other variables.
Do you have variable editor on incident?
Raghav
MVP 2023
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11-22-2022 05:23 AM
Hi Raghav
No, can we access values from MRVS?
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11-22-2022 05:53 AM - edited 11-22-2022 05:55 AM
yes we can but it depends on whether you need a single value from MRVS or entire MRVS.
Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743684 , its servicenow support document for same.
MRVS stores the values in JSON format, if one value is required then we need to parse JSON and set it to some incident field using record producer script.
Raghav
MVP 2023
