How to populate an alert when Incident form contains P1 ticket

[shaik_irfan]

Hello Everyone,

We have a requirement where i need to populate an alert message that this is an P1 ticket on Incident form.

What i can see is when i view as end user i;e: by changing url to ESS and raise a ticket making it as P1 i can see an alert populated that this gonna be a P1 incident but at the same time when i open a ticket normally without viewing as ESS i unable to see an alert.

Will there be any particular condition that it should be viewed only for End users but not for ITIL users ? if yes how to troubleshoot to find what is the back ground script written whether it is BR, Script include or Client Script

[prabh]

Client Scripts can be written specific to views.

For end user generally we have ess view (or any other view in your instance). So your script might be written on that view.

[shaik_irfan]

Prabhjot,

I assumed it is Client Script but i unable to find any client script written like that, Can you help me out how to get the script name ?

[prabh]

Search for all client scripts or UI policies for which view name is not blank

[Harneet Sital]

Hi Shaik Irfan,

You can add a filter as below on the client script table:

Script contains alert('your alert that you see'); this will search for that alert on the script part.