I need to populate a message when ticket is P1

[shaik_irfan]

Hello Everyone,

I have a requirement where i need to populate if the Priority changes to Critical i.e: P1.

Can anyone help me with the script for this and also please let me know the best practice to populating message whether it is Client script or BR.

On incident table when ever i choose Impact & Urgency as High Priority changes to Critical when ever it changes critical i just to populate a message saying that it is P1 ticket

Thanks in Advance,

Irfan

[Deepak Ingale1]

Hi Irfan,

You can write onChange client script on impact and urgency

code would be like

if (newValue == 1) { // for impact

alert("Impact is escalated ");

}

if (newValue == 1) // for urgency {

  alert("Urgency is escalated");

}

If you require something for P1, then you have to write same logic for Priority field

[Rajesh Mushke]

Hi Shaik,

create onupdate Business Rule, put message like -   priority changed to "Critical"

[Chuck Tomasi]

There is already an OOB client script that does this. It is deactivated by default.   Change YOURINSTANCE in the URL below to your instance name.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=09b773e8c0a800050163c...

[Deepak Ingale1]

You know so many secrets about the platform !!!