How to populate assignment group using Flow Designer f(x) script?

[Erica2]

Hi,

I need help on how to populate assignment group based on user select dropdown variable value that contains pacific word using Flow Designer f(x) script.

This is what I have, but it did not work.  Can someone please provide suggestion.  Thank you

[OlaN]

Hi.

Assignment group is a reference, so if you want to populate it with a valid value, you'll need to return a sys_ID, not the name of the group from your script.

[Erica2]

Hi,

How do I modify the following code to make it works.  Thanks

var av ='';

var TeamName = 'Outlook App';

if(TeamName.indexOf('Outlook') ==-1){

av += 'IT Service Desk Team';

}

return av;

[OlaN]

You could try something like the following:

var av ='';
var groupSysID = '';
var TeamName = 'Outlook App';

if(TeamName.indexOf('Outlook') == -1){
  av = 'IT Service Desk Team';
  var assignGR = new GlideRecord('sys_user_group');
  assignGR.addQuery('name', av);
  assigneGR.query();

  if (assignGR.next()){
    groupSysID = assignGR.getUniqueValue();
  }

}
return groupSysID;

[Erica2]

Hi OlaN,

I have tried your suggestion and it works. However, it is not populate the value inside the Assignment group field.  Instead is shows up as a dropdown list.  End user needs to select from it. 

[-O- · Accepted solution]

If using Flow anyway, why not use Decision Tables? You can then create a completely code free solution.

Define the decision table that accepts a text input to use in the condition:

AAnd the condition:

Then use it in the flow:

Using a Catalog Item variable as below:

And finally update the assignment group: