How to populate Category Field Values on Create Incident Record Producer

[SNOW46]

Hi All,

I have added the OOB Record Producer Create Incident on Service Portal Homepage in which I have added one of the Variable as "Category" which I have given as select box and under Type Specifications I have given in Choice Table as "Incident" & Choice Field as Category. 

So it populating on Service Portal Create a new Incident form but when I submit an Incident selecting any category from dropdown list its not reflecting that Category value on Incident Record in Native View.

the Category Field is coming as Empty on Native view. 

Can anyone let me know how to achieve this?

Thanks,

SNOW@Das

[Ahmmed Ali]

check if the category variable on record producer is mapped to category field on the incident form.

[Ahmmed Ali]

Hello,

Did you get any luck with above suggestion?

Thanks,

Ali

[Ajaykumar1]

Hi,

Check if the choice type variable which you have created have the same backend/database values as on Category field on your Incident form.

Regards,
Ajay

[qster]

Hopefully this answer will help someone, since I don't think this ever got answered properly.

Add this to the in the script of your record producer:

current.category = producer.select_a_category;

Add this variable to the record producer making sure to populate the question choices so they match whatever your Incident categories are.  In my case this was only a subset of values for this particular catalog item: