How to populate manager name on request form?

[chrish5]

I have the below onLoad catalog client script to populate fields on my request form.   The "Name' field is populating fine, but the manager field where I'm trying to just pull in their name is not and looks like this.   What am I doing wrong?  

function onLoad() {
var reqf = g_form.getReference('requested_for',getInfo);
}
function getInfo(reqf)
{
g_form.setValue('name', reqf.name);
g_form.setValue('manager', reqf.manager.name);
g_form.setValue('department', reqf.department);
}

[Dhruv Chandan]

Hi,

Using "getReference" is not a best practice.

I would suggest you to use a combination of client script and script include to populate these values.

Should you need help with script let me know.

Hope this helps

Regards,
Dhruv

[chrish5]

Hi Dhruv,

Thank you for your suggestion.  Could you please provide and example of what these scripts would look like.  

Thanks,

Chris

[Dhruv Chandan · Accepted solution]

Hi,

Please follow the below link for an example :-

https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet/ta-p/2312430

Hopefully this is a good start.

Regards,

Dhruv

[Community Alums]

Hi @chrish5 ,

You have to use GlideAjax API to get the manager name populated in the field as you have this data at the server side.

Following link will help you achieve what you are looking for

1. https://www.servicenow.com/community/itsm-forum/set-manager-name-based-on-selected-user/td-p/628461

Probably you need to modify the script include slightly to achieve what you are looking.

Please mark helpful/like if the solution is in line with your expectation.

Regards,

Gagan k