How to Populate Serial number Based on Configuration Item on Call entry form????

[Divya K1]

Hi,

How to populate Serial number based on Configuration item selected on call entry form when the call entry ticket submitted?

[SunilKumar_P]

Hi @Divya K1 ,

You can populate the Serial Number by doing a GlideAjax. The below scripts should populate the Serial Number on selection of CI.

Script Include:

var GetSerialNumber = Class.create();

GetSerialNumber.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getSerialNum: function() {

        var ci = this.getParameter('sysparm_ciName');

        var item = new GlideRecord('cmdb_ci');

        if (item.get(ci)) {

            return item.serial_number;

        }

    },

    type: 'GetSerialNumber'

});

Client Script:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

    var item = g_form.getValue('ci');

    var gr = new GlideAjax('global.GetSerialNumber');

    gr.addParam('sysparm_name', 'getSerialNum');

    gr.addParam('sysparm_ciName', item);

    gr.getXML(getLoc);

    function getLoc(response) {

        var answer = response.responseXML.documentElement.getAttribute("answer");

        alert(answer);

        g_form.setValue('serial_number', answer);

    }

}

Regards,

Sunil

[AndersBGS]

Hi @Divya K1 ,

In what table / class are your serial number populated? And in which table / class do you need to populate it? In general cmdb_ci can be utilized, but would minimize the queary load if possible.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders