Unable to see the approvals under 'My Tasks'

[HarshwardhanK]

Hello Community,

Although approval tasks are correctly assigned to the respective approvers, only a small subset of the most recent approvals appears under “My Tasks” on the Portal. We need to ensure that a larger number of approval items are visible to users in the “My Tasks” section.

Has anyone encountered this issue before, or is there a configuration that controls how many approval tasks are displayed?

How can we increase the number of tasks shown under “My Tasks”?

[Its_Azar]

Hi there @HarshwardhanK 

This is controlled by the Service Portal “My Tasks” widget configuration, not by the approval assignment itself. Most OOB My Tasks widgets have a hardcoded limit (like 10 or 20 records) in the widget server script or via sysparm_limit, which is why only recent approvals show. You can fix this by cloning the widget, increasing the query limit in the server script, or enabling pagination/load more if available. Also double-check the widget filter includes sysapproval_approver so older approvals aren’t excluded by date or state conditions. 

[Damayanti Sarod · Accepted solution]

Hi @HarshwardhanK ,

'My Tasks' comes under the widget :'HRM Todos Summary' widget, you will need to clone that widget .It calls a SI named 'todoPageUtils'. In that Script include just increase the limit of todoPageUtils.LIMIT_TOTAL_TODOS.

Hope this helps! Please consider marking it as helpful/accepted if this works.