How to populate the reference field from record producer to the table

jxa7987
Tera Expert

Hi, 

I have a reference field "department" in record producer, I also have the same reference field "department" in my customized table. I need to copy the value of my reference field to my customized table so I mapped the field value. However, it doesn't copy, the value, the field is empty in the table. 

It has value in the record producer:

find_real_file.png

But empty in the Customized table:

find_real_file.png

12 REPLIES 12

mr18
Tera Guru
Tera Guru

Hi @jxa7987 

Please set the Department name field to display true

asifnoor
Kilo Patron

Few things to check.

1. In your RP, did you select map to field option checked and selected the correct field?

2. The RP is on the custom table?

3. Check if there is any script in RP which is resetting the value of the department

 

Sunny24
ServiceNow Employee
ServiceNow Employee

@jxa7987 Were you able to figure out the answer to this. I have a similar issue, I have multiple fields I need to update but the fields that are a reference fields won't update.