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Excel worksheet in servicenow

Hi, this is more of an open question.I've seen a few videos flying around where people are working on excel worksheets within the servicenow platform. I've done some research and found a couple of dev companies are offering this as an add on such as ...

Andrew18 by Giga Expert
  • 1745 Views
  • 1 replies
  • 0 helpfuls

Script in UI Action does not call Subflow...

Since I noticed that Flow does not have an option to set “Requested Item” table as trigger unfortunately, I decided to call Subflow from UI Action as plan-B.I created an UI Action button in “Requested Item” table that changes “Approval” field value t...

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Aki18 by Tera Contributor
  • 645 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent script not working

I wrote the below script for Live Agent customization but I'm not getting the right output(function execute() {          if(vaSystem.isLiveAgentAvailable()) {       vaSystem.connectToAgent();     }     else {       return 'Live agent is not currently...

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Kri by Kilo Sage
  • 1055 Views
  • 6 replies
  • 0 helpfuls

How to Remove rest String from particular index value.

Hi All,Please let me know solution for below query. var str = "xx_yy_zz_dd_tt";I want to remove last 2 values of this sprint. how can I remove?In my requirement one thing is common that every time I need to remove last to values.please explain in det...

swechchha by Tera Contributor
  • 1715 Views
  • 3 replies
  • 0 helpfuls

Resolved! Business rule isn't setting the form view

I am trying to force a custom view on everyone (for testing) in our DEV instance on the cmn_schedule_span table by copying the logic in the OOB business rule "incident functions". This business rule is NOT setting the view and I double checked that i...

e_wilber by Tera Guru
  • 1276 Views
  • 3 replies
  • 0 helpfuls

Resolved! Script include syntax

Could you please explain me with more details, what does the below code lines (Red and underlined) does. var MyFavoritesAjax = Class.create();MyFavoritesAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {  getFavorites: function() {       ...

BALAJI K R by Tera Expert
  • 2697 Views
  • 3 replies
  • 2 helpfuls

How to add a new date-time format in preferences

Hi Team, Can anyone help me with the below enhancement. I have created the new date format in my profile but that format is not visible under the preferences. (preferences-->Display-->Date and time format).How to add the new format in the drop-down l...

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sasipriya by Tera Contributor
  • 1726 Views
  • 1 replies
  • 0 helpfuls

CSM - Implementing for the first time for a novice help

Good day, everyone! When implementing Case Management, is there any way you could provide me a list of what to do? What first thing do you do when implementing, or even share a checklist of what you have to do in order to implement Case Management in...

Danielle10 by Tera Contributor
  • 983 Views
  • 1 replies
  • 1 helpfuls

Two Admins Impersonate the Same User with Different Outcomes

Hi there. I could use some assistance.My manager and I are both admins in a Shared ServiceNow Instance. We both are testing access to the "Close Incident" UI Action on Resolved Incidents using a test user account. When my manager impersonates them, s...

Community Alums by Community Alums  
  • 913 Views
  • 3 replies
  • 0 helpfuls

Creating a Databaseview on alm_hardware table

I am trying to create a database view by joining couple of tables from CDMB. While doing so I am trying to join alm_hardware table with many other cmdb tables to get corresponding information pertaining to a CI . When I make a join from alm_hardware ...

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harsha005 by Tera Contributor
  • 1289 Views
  • 5 replies
  • 0 helpfuls

Switch Statement in Flow Designer

What is the best way to replicate the switch statement functionality of Workflow in the new Flow Designer? I've briefly looked into decision tables but can't tell if that is the best way to do it in Flow... it would certainly take a lot more time to ...

UI Page: "g_form" is not defined.

Hello,   So I am creating a UI page and I just want it to display the sys_id of the current record. I keep getting the error that g_form is not defined. Is there a way to work around this? Thanks!   <?xml version="1.0" encoding="utf-8" ?> <j:jelly tr...

AndrewDiep by ServiceNow Employee
  • 693 Views
  • 1 replies
  • 0 helpfuls