Mandatory option removal from Area field on Incident form
Hi All I want to remove madatory from "Area" field on Incident form view. how can I do that in most simple way .
Forum Posts
Resolved! Approval cleanup - business requirement - delete records when status is rejected
I have a business requirement to hide or delete all previous approval items and only show the current ones from the updated flow after a reject. I tried creating a business rule to just filter out no longer required and cancelled, etc. but that didn'...
Resolved! Business rule abort action
Hello All, I have a before update business rule on incident table which checks if assignment group is 'XYZ' and Knowledge Record is not empty and status changes to Resolved .So if condition matches it will abort the submission using action and show e...
Latest version of Data Certification Plugin
Hello All, What is the latest version of Data Certification plugins(com.snc.certification_v2). Thanks in advance Audumbar Kamble
Resolved! Flow is not triggering on TASK table
Hi All,I have created a flow on task table and conditions are task type is incident or change requestWhen I test the flow its working as expected but after activating flow is not executing. Any thoughts on this? Thanks in advance! Regards,Ganesh
Not able to get previous value in business rule
Hi All,I want to fetch the previous value of assignment group in after Insert/update BR, but I am not getting the previous value.gs.log("ag"+previous.assignment_group.getDisplayValue()); When I am updating the work notes and I have not updated the as...
Flow Designer stage issue with catalog item
A recent request came in for a catalog item and I decided to give Flow Designer a go rather than using Workflow Editor. I am seeing different behavior with Flow Designer so I created 2 very simple tests to illustrate the issue. Workflow EditorSuper ...
Transform map to set multiple values in a list field
Hi,I'm trying to set multiple values in a list field via a transform map. The field is referencing the sys_user table.function setApproverV2() { var input_array = source.u_approver.split(','); for (var i = 0; i < input_array; i++) { var getUser ...
MS team icon in the incident form
Hi, I created MS Teams incon next to the the caller in the incident form. Using the below script. It works great, but during the testing what i found was Sub category in the incident form remains "none" when I deactivate the UI macro for MS team icon...
Currency fileld to be set as empty
Hello,I am trying to set my currency field as empty. It is by default set to 0.00. Which makes the mandatory field unmandatory.I need to make sure that user fills in value more than 0.00 USD. Thank you
Resolved! How to get the parent fields value into the fix script?
Hi Community,I have created one field 'Display name' on 'cmdb_ci_business_capabilty' table which shows level and name of capability together. I am writing a fix script to change the display of all capabilities, 'Display Name' of a capability where p...
Resolved! CREATE CUSTOM REPORT LIST OF USERS WITH MORE THAN 10 INCIDENTS
I need to create the custom report in service now with users having more that 10 records and how can I populate those users using report in service now. As I tired but I couldn't find the field that need to populate the user criteria . any suggest...
How to fetch email from user sys_id
I have a updated by field on intake form which is of type string,which is holding userid's. I have to fetch the email of that user'id. How can i do that? Does anyone have idea? Tried below script but not working. var usr = new GlideRecord('sys_user')...
How can I add a search box to a dashboard to filter the results?
I have a widget on a dashboard which shows a report of open requests. I would like to add a search box to filter the request list. I have tried adding a Content Block widget, but the list values are not filtering. When I enter a value into the cont...
UI Page not rendering when passing parameters from UI action
Hi I have a UI action (client with Onclick) on Incident, in which I am trying to pass the SysId and CI to a UI page. However, the dialog window does not render unless I remove the "dialog.addParam" lines function updateAsset(){ var sys_id = g_form.ge...
