Hello, I have a requirement, I want to make attachments available for download of a particular table form on service portal page to download. I have a case form on CSM table which has attachment. I created a page and a widget on service portal to di...
Hi All, There is one requirement to auto populate field value while creating new record from reference fields in the form.There is one application called demand and in this form one reference field called "Project". My requirement is that while I cl...
when i create an incident (priority 1) then the respective SLA is not triggering but SLA's are active in conttract_sla table so can any one tell me how to troubleshoot that issue?
I am working on functionality as below I have two fields on catalog item includes – start date and end date. We do not want users to select end date not more than 6 months from start date. For example: start date = 07/22/2020 If End date = 1/22/20...
Hi all; I use the showFieldMsg() function for On change function and I would like to know the types of message to put in my function (like error, etc.. ).ex:g_form.showFieldMsg('u_environment_label',getMessage('change.rp.environment_reminder'),'error...
When we submit any case or incident on the portal , after submitting the case if we chat with virtual agent then interaction will created and if we close that chat then recent case which we have submitted that case is attaching to the interaction re...
Hi All,I need some help and guidance. I was wondering that if there is any way to add more task approval options These are the default options that are available, in my case I need to add another task approval option that says Approve and Forward, wh...
If you observe the snapshot below: There are 9 user tasks and no Related Tasks initially. However, once I just open any record from User's Tasks it starts showing that record in Related Tasks, even if I do not modify that user task record. I just wan...
Hi, I have coded as per below in an before update BR. var task=new GlideRecord('Change_Task'); task.addJoinQuery('change', current.number,'change_task.number'); task.query(); while (task.hasnext()) { if (task.state != 'Closed Complete') g...
Hi guys, I'm using Change Request API to retrieve data about specific Change Requests.I'm new to SN REST API. I get the data, but it's different than what I see in the UI. For example, In the UI there is a Change Request in state Closed.When i pull i...
I need to customize the list view of the particular table ie.. I need to add certain fields to be visible in the list view, and Capture modifications in an update set. How can I do this?
Hello Team, I have a doubt in the question, can someone please answer. I have a confusion between Evidence and Findings. Thanks in advance.
Hi,I want to change knowledge article author via fix script. can you please help me with script
I'm starting to get to grips with Fuji Demand Management but wonder if am missing something?I can attach Stakeholders based on the Portfolio - good.These people can be marked as "Assessment Recipient" and they are sent questionnaires during the "Scre...
