Hi , Could anybody help me to find the ui action button (Resolve) from Major incident workbench.My scenario is that the button only should work or visible to one specific group. Link : xyz.service-now.com/$major_incident_workbench.do?sysparm_stack=no...
Within our Platform Analytics dashboard, we have a dashboard with two tabs on it. Each tab has its own set of tables and data visualizations. We'd like for each tab to have it's own set of filters as well, however it's not working. I've set up the fi...
Hi all, We have surveys that goes out after the incident is resolved. I am trying to update the survey URL from opening in the back-end. I want it to open in the Service Portal instead for callers to complete. Could you please out line the steps to a...
I am trying to create a calculated value field within a form. The value should be the number of days between the current day and the due date field. "due_date" is a field within the table that I created. Right now there is nothing being displayed.
After Order guide submission (checkout) page , post submission form looks something like below(1st screenshot). So skipping that request summary page. It should redirect to the ESC Homepage (2nd Screenshot). Note : Order guide is submitted through H...
Hello,So, when technicians submit a task (or create a task from an Incident), the following Business Rule runs (Before).(function executeRule(current, previous /*null when async*/) { var grSecurityIncident = new GlideRecord('sn_parent_incident'); i...
Why does this happen?Better yet, where is the code behind (ui macro? ui script?) that is behind the "Print friendly version" function?
We have a requirement for 1 specific request. We want the Due Date on the sc_req_item to be empty on insert, and then make it mandatory before the manager approves it. The manager should get a message to set the due date before approval and then SCTA...
Hi AllI need to get all computers from our ServiceNow platform to compare with Intune info ( we are on Azure AD) and I am wandering what would be the quickest and easiest way to do it , preferably with powershell. So the question rather is - are ther...
We have a requirement where we want to reuse a UI page to be shown to user when a user click on a Action in a playbook activity.I am trying to do it but the UI page dialog does not show up when I click on the button.Is it possible to do so?
UI Action - Create an Incident (from Interaction) on Service Operations Workspace (not working) Hi Team,I would really appreciate some help/guidance on this, I do not understand why the adjusted OOTB script is not working? I have adjusted the standar...
Hello All, We have a requirement to create timezone for Asia so we have created in choice list but there is no field to define the time so want to understand how timezone is configured or how the system will know what the time of that country is. Reg...
Hi, I have a requirement where one field for example 'Client_impact' has 5 choices and the field is string field. Recently we have made all the choices inactive and created two new choices for the field. Now the requestor want to update all the histo...
Hello, We have a customer who says he can't see all ticket details on the portal or work notes even if he's been added to the Watch List and this is a bug that needs investigation. From my understanding, adding a user to the Watch List and Work Notes...
Hello Everyone, Am trying to create a UI Action and to check if my code is working I logged gs.info() messages at few points as my UI action is on detections table which is in scoped application. When I tried to execute the UI Action it is logging Ka...
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