Hi All, We need to develop a functionality, where agent can select list of attachments on the particular record and dowlnoad as a zip file. Can anyone help us out on this. RegardsManu
Hi all, We are importing data into cmdb hardware table through transform maps. We want the coalesce field to be set on 3 different fields. Serial Number, Name & IP address. If serial number is empty, it should look for Name, if Name is empty it shou...
Hello All, I am trying to open a knowledge Article in a popup window in Virtual Agent.I have configured a Topic and used Context search topic block. It opens the link in a new window and not a popup. Please let me know if i need to check any propert...
As a Service Desk agent, when I assign an Incident to a support group, using the Assignment Group field, I only want the system to show me those Assignment Groups which are active in the system, so that I can route the Incident in an effective and ef...
I have a requirement on knowledge article form.When knowledge base is hr general knowledge, category (kb_category - mandatory one in the picture) is not empty and topic field is general, the second category field in the picture should be mandatory an...
Hi Experts, How to remove chat icon on esc portal, I made 'ESC Chat' active false on 'sp_agent_chat_config_list' but it is still appearing on esc portal. I don't see that on ' Page designer ' generally we find in bottom of the page.
Hi All,How to place a label to a toggle component in UI Builder. I checked the ARIA properties of this component but could able to set the label using any of these properties.I am looking for something like to appear on the front end where a label is...
Hi Team, I have this code for validating Valid_to date in knowledge article and it is not entering into first if condition. Please suggest what went wrong. function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newVal...
Hi Everyone I want to create Dashboard to display below information. View should be similar. Is it possible with PA?Total Incidents created for the monthIncidents Met SLA (Count)Incidents Met SLA(%)Comments101101100%All incidents met SLA@AndersBGS Th...
Hi Team, Can any one explain about ITIL and ITIL-ADMIN roles. i have one doubt if it's itil-admin he can not access the itsm application how he can perform all admin works in itsm modules. Thanks in advance.
Hi All, Requirement: When a user selects the application in the typeahead component then all the associated delegated developers should be listed in the stylized text or simple list component. Reference blog: https://developer.servicenow.com/blog.do?...
Hi, 1.How to create records in alm asset table? 2. using client script Aswell as using UI policy how to hide fields in particular record in ALM?e.g if model category is Computer need to hide some fields. Thanks,Manu
Hello All, We have MS Teams integrated into ServiceNow for major incident management and have noticed that the ServiceNow Meeting Extensions for Microsoft Teams app is no longer visible in MS Teams. I looked for it in the ServiceNow app store to res...
Hi Everybody I created a script activity in a Workflow, in some parts of the process I proceeded to create an Incident, but when I proceed to see the incident record, in the form I saw an error message with this description "onChange script error: R...
Hi,We have written below script include to return Practice field sys_id's. Actual requirement i.e., We have scope table ticket form and it has "assigned to" field and it is reference to "x_123_user" table this user table has 'engaged' field and it is...
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