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Resolved! Standard Change Templates not being publised on approval

I'm not sure what I'm missing here.  I have an issue where Approved Standard change templates keep having there updated date/by fields update when ever someone completes a new Standard Change using that template.  But if i add a reference in the publ...

find_real_file.png find_real_file.png
EricG by Kilo Sage
  • 4723 Views
  • 9 replies
  • 1 helpfuls

Resolved! How can i get a reference field value in ClientScript

If I create a Request, it will create a Request and RequestItem as child/under of Request and RequestTask created under RequestItem.here Requester(userfield) and RequestID are fields of Request and is shown on RequestTask form as reference fields.Req...

kiranped by Giga Contributor
  • 44114 Views
  • 19 replies
  • 19 helpfuls

How to get the last updated in the incident report.

Hi Community, I am trying to fetch the last updated of incidents but i dont see the filter please find the below screenshot. the last updated is 2022-02-02 12:07:47. Please suggest how to get the last update date in the export of report or excel. Th...

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Relationship between Interactions and tasks

We have a situation in which users are creating interactions in Agent Workspace and save their work. Immediately afterwards, that person will create a case or incident and click on save. The relationship between the case and interaction or the incide...