Hi, this is more of an open question.I've seen a few videos flying around where people are working on excel worksheets within the servicenow platform. I've done some research and found a couple of dev companies are offering this as an add on such as ...
This support article explains that scheduled jobs related transactions are terminated and queued for reprocessing when node restarts. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870543The events queued in (sysevent.list) a...
Since I noticed that Flow does not have an option to set “Requested Item” table as trigger unfortunately, I decided to call Subflow from UI Action as plan-B.I created an UI Action button in “Requested Item” table that changes “Approval” field value t...
I wrote the below script for Live Agent customization but I'm not getting the right output(function execute() { if(vaSystem.isLiveAgentAvailable()) { vaSystem.connectToAgent(); } else { return 'Live agent is not currently...
Hi All,Please let me know solution for below query. var str = "xx_yy_zz_dd_tt";I want to remove last 2 values of this sprint. how can I remove?In my requirement one thing is common that every time I need to remove last to values.please explain in det...
I am trying to force a custom view on everyone (for testing) in our DEV instance on the cmn_schedule_span table by copying the logic in the OOB business rule "incident functions". This business rule is NOT setting the view and I double checked that i...
Could you please explain me with more details, what does the below code lines (Red and underlined) does. var MyFavoritesAjax = Class.create();MyFavoritesAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, { getFavorites: function() { ...
I'm using out of the box REST API explorer to simply update a Standard Change record's "state" value from "New (-5)" to "Scheduled (-2)." When I submit the request I get a successful 200 OK response but the change does not happen on the CR. It's like...
Hi Team, Can anyone help me with the below enhancement. I have created the new date format in my profile but that format is not visible under the preferences. (preferences-->Display-->Date and time format).How to add the new format in the drop-down l...
I was tasked to grant ITIL users (IT Helpdesk) read access to review alm_hardware records
Good day, everyone! When implementing Case Management, is there any way you could provide me a list of what to do? What first thing do you do when implementing, or even share a checklist of what you have to do in order to implement Case Management in...
Hi there. I could use some assistance.My manager and I are both admins in a Shared ServiceNow Instance. We both are testing access to the "Close Incident" UI Action on Resolved Incidents using a test user account. When my manager impersonates them, s...
I am trying to create a database view by joining couple of tables from CDMB. While doing so I am trying to join alm_hardware table with many other cmdb tables to get corresponding information pertaining to a CI . When I make a join from alm_hardware ...
What is the best way to replicate the switch statement functionality of Workflow in the new Flow Designer? I've briefly looked into decision tables but can't tell if that is the best way to do it in Flow... it would certainly take a lot more time to ...
Hello, So I am creating a UI page and I just want it to display the sys_id of the current record. I keep getting the error that g_form is not defined. Is there a way to work around this? Thanks! <?xml version="1.0" encoding="utf-8" ?> <j:jelly tr...
