Business Rule to stop email notification from sending if workflow notification exist

[Ivan Munoz Mart]

Hello,

I has been instructed to research if there is a business rule to prevent an email notification from sending if there is a notification being sent as part of the workflow of a service (a notification step in the Workflow designer). The issue is that we have notification templates that send emails when a case is closed, but there is a process in a workflow that sends a similar notification after 7 days of a case awaiting acceptance. We would like to implement a business rule that prevents these notifications from being sent if the "after 7 days" notification from the workflow process has been sent already.

Any help would be greatly appreciated.

Thank you,

Ivan

[asifnoor · Accepted solution]

Hi,

I don't think you can use the BR to prevent triggering of notification which is triggered from a workflow. I suggest you add a condition in the workflow and add your logic when to send and when to restrict.

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