How to populate ticket short description in a survey portal request

[Shruti D]

I want to display the ticket short description in the survey tile instead of the ticket's number (indicated by red arrow). Also is it possible to display the short description when user clicks on the survey tile?

Any suggestions/solutions are appreciated.

Thanks,
Shruti

[Nehal Dhuri · Accepted solution]

Hello @Shruti D,
There needs to be an entry in the sys_ui_title table. Add an entry for the table you are generating surveys on and the short description field. If the table doesn't have an entry for the trigger table and the field that should be used as the title, it will return the record number instead.
Please refer to the following KB article
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830653