how to prevent inline images from original email from entering the system as attachments?

[tiasha1231]

how to prevent inline images from original email from entering the system as attachments? When the recipient replies to the original received mail, upon clicking 'send mail' ui action ,  the inline images from the original mails are coming back into the system as attachments tied to the target record. It is happening for reply mails(outbound mails).

[Ankur Bawiskar]

@tiasha1231 

screenshots please

check below link

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[tiasha1231]

Hi @Ankur Bawiskar ,

PFA the screenshot. 

you can see the email body,one image pasted and sent out. Upon doing reply to the inbound mail, on clicking" send mail" button, the image from the email body got attached as an attachment and sent out.

[Ankur Bawiskar]

@tiasha1231 

image is not clear.

[tiasha1231]

Hi @Ankur Bawiskar , 

pfa.

the cid images from the mail, are sent out as attachments after clicking the send mail button, on the draft page its not showing uo as attachments.