How to prevent user from selecting 'None' for a mandatory field on a change request form.

[LK11]

Hi All,

I have a field 'Justification' which is a conditional mandatory field, and it's a drop down list from where a user can select a choice.  When the 'Justification' field is not mandatory, 'none' is the default choice and the user can submit the form. 

The issue is that when 'Justification' is mandatory, if the user just clicks on the drop down list and selects 'None', they're able to submit the form.  Is there a way to prevent this and force the user to select a choice from the drop down list before submitting?

Thank you

[Upender Kumar]

Below are screen shots

Thanks

[LK11]

Hi Upender,

It's working fine for a catalog item but I can't do this way since mine is a change request form.  Is there any way I can try ?

Thanks

[Upender Kumar]

Hi,

Below are screen shot what I did on Change Request form:

Out put:

Thanks

[LK11]

Could you please paste the script.  It's not visible in the screenshot.

Thanks

[LK11]

Hi Upender,

Does your script work for conditional mandatory field with drop down list? Below is my script which makes the 'Justification' conditional mandatory.  

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue == '' ) {
return;
}

if ( newValue == 'f5e13c10381912009a283555e485af6d') //emergency CR
{

g_form.setMandatory('u_justification', true);
}
//Type appropriate comment here, and begin script below

}

Thank you