How to provide 3 level approval for catalog item

[VIKASM535239375]

How to provide 3 level approval for catalog item RITM?

1st level --> Manager

2nd level conditional Approval based on field selection in Catalog Item

3rd Constant User Approval

Shall we use Workflow or Flow and How can we achieve it?

[Dr Atul G- LNG]

Hi @VIKASM535239375 

Why need user approval who is raising the request? That is not a valid requirement. Also end user can't approve, the end user needs a licence. 

[VIKASM535239375]

Hi Atul,

We have a Catalog Item where 3 levels of Approvals to be developed with below scenario

How to provide 3 level approval for catalog item which has RITM Approvals generated by Flow or Workflow?

1st level --> Manager

2nd level conditional Approval based on field selection in Catalog Item

3rd Constant User Approval

Shall we use Workflow or Flow and How can we achieve it?

[Dr Atul G- LNG]

In this, after 2nd approval, you can fix the name of the approver in Flow itself.

[Viraj Hudlikar]

Hello @VIKASM535239375 

If you prefer a more visual and low-code approach, Flow Designer is a great choice. For more complex logic and customization, Workflow might be more suitable.

If you go with flow, you can add Add Approval Actions in sequential manner as below:

• 1st Level Approval (Manager):

  • Add an Ask for Approval action.
  • Set the Approvers to Requested For's Manager.

• 2nd Level Conditional Approval:

  • Add a Condition action to check the field selection.
  • If the condition is met, add another Ask for Approval action and set the appropriate approver.

• 3rd Level Constant User Approval:

  • Add an Ask for Approval action.
  • Set the Approvers to the constant user.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.