How to provide access to users to delete the saved filters

kavyahv
Kilo Contributor

Hi All,

I have a requirement where users should be able to delete their the saved filters.

Wiki says only administrators can delete the saved filters.

Also there is a acl where it says filter_admin role delete the filter which is not working as expected.

Is there a way that I can provides access for eg:ITIL user to delete the saved filters.

Regards,

kavya

7 REPLIES 7

Hi Paul,



I'm trying to follow your suggestion regarding the filter admin role and the 'Acccess to' tab. Checking the role I can only see: users with role, contains role,contained by,   modules with role and apps with role. What am i missing?



Also does anyone know what the max number of personal filters a user can create and whether this is configurable?



Lastly what consideration should be taken before providing the filter_group role? I guess that some users may not like others adding filters for them without permission. I can see filter numbers being an issue if everyone could create global filters and I suppose that if too many users have the ability to create group filters the numbers might become unmanageable too? Are there other reasons to restrict this?


I'm trying to follow your suggestion regarding the filter admin role and the 'Acccess to' tab. Checking the role I can only see: users with role, contains role,contained by,   modules with role and apps with role. What am i missing?


Open the context menu and navigate to 'Configure > Related Lists'. Add the related list 'Access to'.


Also does anyone know what the max number of personal filters a user can create and whether this is configurable?


There is no limit to the number of personal filters that can be created.


Lastly what consideration should be taken before providing the filter_group role? I guess that some users may not like others adding filters for them without permission. I can see filter numbers being an issue if everyone could create global filters and I suppose that if too many users have the ability to create group filters the numbers might become unmanageable too? Are there other reasons to restrict this?


To mitigate this I recommend only giving filter_group to team leaders and filter_global to operational admins.



ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Thanks Paul, found it now, unfortunately it didn't clear up why users cant delete their own filters



This is a screen shot of the ACLs from an environment where they cant delete and it matches another instance (my SN Dev Community Instance) where I can



Dev Filter Admin Access To.JPG