How to provide the a downloadable file in one of the catalog form variables .

[Madhurya]

I have created a catalog form where below is one of the variables. 

But here the task is I have to first give them a template which the user should be able to download it and fill it and upload here. How can I provide the template file here?

[Community Alums]

Hi Madhurya,

You can create a link directly to the attachment record. For example,

https://YOURINSTANCE.service-now.com/sys_attachment.do?sys_id=3cc358dadb8be2002e38711ebf96190d

You may just need a simple UI macro that you can place on the form that says "Download template here". Pretty straightforward:- http://wiki.servicenow.com/index.php?title=UI_Macros

Else, you can also refer to :-

https://community.servicenow.com/community?id=community_question&sys_id=3d51172ddbdcdbc01dcaf3231f961909

MARK CORRECT/HELPFUL, if applicable.

Thanks,

Sandeep

[Murthy Ch]

Hi @Madhurya 

Where you want to provide the template to the end-user?

If it is in description. 

You can try like below

1) Attach your template to the item

2)In description type any text like download or template

Click on Modify/Insert link:

Select your attachment like above:

Save it and test.

Thanks,

Murthy

[Murthy Ch · Accepted solution]

@Madhurya 

My bad:(

You can directly add the attachment in the variable itself.

Like below:

In portal view:

Hope this helps.....

Thanks

[Murthy Ch]

Let me know if any confusion

Thank you,

Murthy