How to pull a report on Incident Table for priority changes

[mohammedhyderal]

Hi ,

I have a requirement for pulling a report for the priority changes,

for example: I need to pull the reports on the Incident table which ever incident priority have been either upgraded or downgraded.

Please help

[Michael Fry1]

You can follow the directions @firemoon provided but you'll have to add a new field to the Metric table to capture the group. Then copy the business rule - metrics events - to the Incident table and modify the script to populate the new group field with the group data

[Sailesh4]

Hi RK,

I have a similar requirement, where our client want's to only capture the priority changes from P3 to P1.

Can you please provide me any script to complete this requirement?

Regards,

Sailesh J

[Yuvaraj T]

Is this possible with normal tables what we have in Servicenow? 
as i do not have access to create the metric table, i am just trying to find the incidents which are downgraded/upgraded the priorities?