How to reactivate an accidentally terminated Simulator Instance on Now Learning? (ServiceNow Fundamentals Course)

[Allison Fox]

I've been working on the ServiceNow Fundamentals course on Now Learning. I completed all of the mandatory lessons (1-12), but I had not yet validated the final task in the course, as I wanted to retain access to the Simulator Instance so I could complete the Additional Content for System Administrators and Developers. When I logged in to Now Learning today I found that the final task had been validated, and my Simulator Instance was terminated. Now I am unable to complete the Additional Content, as I have no Simulator Instance to work in. I don't remember validating the final task, but it's possible that I accidentally clicked on it without realizing. Is there any way that my Simulator Instance can be reactivated so I can complete the Additional Fundamentals Content?

Thanks for reading.

[Sumanth16]

Hi,

Please post this question in "Instance Help" (or) mail to ServiceNow once.

Thanks,

Sumanth

[SJS2]

Hi Allison,

I am working on the Fundamentals class as well. I did read that if the Simulator is finalized or closed, it could not be reactivated. Also, there is a message on my simulator screen that it will expire on Feb. 20. I started the courses on Feb. 6th. So, it looks like the simulator is only available for 2 weeks. I completed courses 1-12 and am working on the Additional Content and am so afraid that I will accidentally close it. I have a problem in that the Forms course, although I completed it, it only shows 75% complete. I opened a case for it but not sure I will get help before my simulator instance expires. 

Good luck.

[SJS2]

Just wanted to mention that the problem that I had with the Forms course not showing as complete was resolved by the Now Learning Team. Grateful for that!

[Mubina]

thanks for sharing. how did you contact Now learning team? i completed entire fundamental course & its still showing in progress 98% .

 Please advise