How to reactivate an accidentally terminated Simulator Instance on Now Learning? (ServiceNow Fundamentals Course)

[Allison Fox]

I've been working on the ServiceNow Fundamentals course on Now Learning. I completed all of the mandatory lessons (1-12), but I had not yet validated the final task in the course, as I wanted to retain access to the Simulator Instance so I could complete the Additional Content for System Administrators and Developers. When I logged in to Now Learning today I found that the final task had been validated, and my Simulator Instance was terminated. Now I am unable to complete the Additional Content, as I have no Simulator Instance to work in. I don't remember validating the final task, but it's possible that I accidentally clicked on it without realizing. Is there any way that my Simulator Instance can be reactivated so I can complete the Additional Fundamentals Content?

Thanks for reading.

[SJS2]

Hi,

In the right top corner, there is an icon that looks like =. Click that and select Help. Under that is an option "Create a Support Case". I filled that out and submitted it. 

I hope you get your issue cleared up.

Thanks,

Sherri

[Mubina]

thanks I hope this gets resolved too

[Mubina]

Hello Alison,

Were you able to resolve it. i am facing the same issue. 

[abhijitkhewale]

Hello Everyone,

Even I have accidentally terminated Simulator Instance during my nowlearning but it's OK you can continue. I am able to complete the course without any problem.

Course 12-15, I found theory based though there are some tasks to be done in simulator for course 12-13 but if you get the concept. You will be able to complete the course.

My best wishes with you all.. Just Continue with the course.

If you find helpful please mark it useful or accept as solution so that others can be benefited from the answer or solutions.

Thanks and Regards,

Abhijit K

[ElvisR2020]

Yep.  I'm also facing the same issue; from the simulator-- I accidently clicked on "Submit" rather than the "Next" button and now it shows 92% complete with a "Pass".  Hopefully the ServiceNow team can help resolved this for me.

Thank you very much,

Elvis