How to reactivate an accidentally terminated Simulator Instance on Now Learning? (ServiceNow Fundamentals Course)

[Allison Fox]

I've been working on the ServiceNow Fundamentals course on Now Learning. I completed all of the mandatory lessons (1-12), but I had not yet validated the final task in the course, as I wanted to retain access to the Simulator Instance so I could complete the Additional Content for System Administrators and Developers. When I logged in to Now Learning today I found that the final task had been validated, and my Simulator Instance was terminated. Now I am unable to complete the Additional Content, as I have no Simulator Instance to work in. I don't remember validating the final task, but it's possible that I accidentally clicked on it without realizing. Is there any way that my Simulator Instance can be reactivated so I can complete the Additional Fundamentals Content?

Thanks for reading.

[Amiri]

Same here

[Jonathan Marsh]

Same for me as well. I was working through the Additional Fundamentals section and when I came back this morning, it said it paused over night and then showed 100% on the simulator and closed it. I didn't submit anything. Now I'm stuck with 70% of the remaining additional fundamentals without a simulator...no bueno.

Sure, I can read through the rest of the course, but the simulator was immensely helpful in putting things into practice.

[Mubina]

if you  are finished with all basic fundamental items. then you can request developer incident. and practice there. once you complete all topics you can create a support case with serviceNow team AND they can review your progress and set it to completion.