How to Receive Response back from Slack In ServcieNow
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β08-22-2024 05:51 PM
I am working on the following requirement in Visitor Management:
When a visitor checks in then a Slack message should be sent to the host with an option to Reject the visitor check in.
Once the host rejects the visitor check in then ServiceNow should receive the message about the Rejection.
This rejection should trigger a notification to the security team.
I have implemented the part to send slack message with a reject button. Created a new flow to trigger outbound message using the subflow 'Post an actionable message' in it.
I am stuck in implementing the inbound part. Do we have to use a different subflow for this?
I am using Slack spoke for this implementation.
Please help. It is an urgent requirement. Thanks in advance.