How to redirect KB article from notification

[Bala13]

HI,

I am trying to redirect the KB article from notification. How can i do that? I tried multiple ways but it is not redirecting.

Kindly help me please.

Notification is on Table : Knowledge Feedback

Article Number: ${article.number}  // here it should redirect

Article Title: ${article.short_description}

Thanks,

[Chetan Mahajan]

Hi Bala, Even i have created notification on KB_Feedback table, it should work while preview notification select proper kb_feedback record

[Anil Lande]

Hi,

As the Article field is on form then you just need to change your line like below:

Article Number: ${article.URI_REF}  // it will show Link with Display Value (i.e number)

refer documentation on below:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/concept/c_L...

If you want to redirect user on Portal then follow the steps provided by Chetan Mahajan.

Thanks,

Anil Lande