Service Portal Icons Layout

[sandeep6]

Hi Guys,

Hope someone can help/direct me in a correct path.

I have a service portal where i have a cloned icon widget which is supposed to be display if the user is part of a specific  xyz AD group.

Now what is happening is, when user who are not part of that xyz AD group access service portal the container where this cloned icon widget is, shows up as a blank white space.

My question, Is it possible to line up icons without any blank white space when users who are not part if xyz AD group access service portal?

I have added the mock pic of the service portal as displayed to users who are not part of xyz AD group. Space with Red circle is the blank white space i am referring above in my question.

Appreciate any guidance in this matter.

Thanks

Sandeep

[TT3]

Try CSS class to handle visibility. Please see this

[Anil Lande]

Hi,

I guess you have added widgets on Page from page designer and you created a 4 column layout. In this way a column is dedicated to each widget and it behave like this.

You can try creating one custom widget and embed all Icon link widget in that widgets through script. It is like Card/Grid view displayed on category page.

https://devxxxxx.service-now.com/sp?id=sc_category

You can check widget 'SC Category Page' for reference.

Thanks,

Anil Lande

[sandeep6]

Hi Anil,

Most of the icons on the service portal are OOB icon widget, except for few that are clones of the icon widget.

Wont Grid/Card view would mean current service portal will have to be redesigned completely?

Sorry i am new to this aspect of servicenow hence my query above.

Thank You

Sandeep

[TT3]

Did you try what I mentioned? use getElementByID and apply CSS to hide them.