How to redirect to an external URL from a catalog item

[Daniel Voutt]

Hi,

I would like to create a catalog item that redirects to an external URL.  In the past we have used the link icon and other things to achieve this, however, we're now not using any of these elements on any of the pages and only use the service catalog itself.

Does anyone know if this is possible and if so, how I would go about doing it.

Thanks in advance,

Dan

[Geoff_T · Accepted solution]

Hello,

Have you considered creating a content item:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/service-catalog-management/task/t_AddingContentItemServiceCatalog.html

Where Content Type is External Content and provide the URL to redirect to.

Geoff

[Satyanarayana C]

Hi,

Navigate to - sc_cat_item_content.do and create a record as shown below

The catalog will show up in the list of service catalogs under the category selected - in this example - in Software Cateogry.

[Daniel Voutt]

Thanks both - I knew I'd done it before.  For some reason both fields were removed from the form so there wasn't the option to change/complete the values.